Shipping Policy
Shipping Method
We partner with a third-party logistics provider that automatically selects the most suitable courier for each delivery. Your customer information (including name, address, email, and phone number) is shared with this logistics partner strictly for shipping purposes and may be passed on to the specific carriers handling your order.
Shipping Costs
| Region | Order Value | Shipping Fee |
| Hong Kong (HKG) | Above HKD 500 | Free Delivery |
| Below HKD 500 | Flat Rate HKD 50 | |
| United Arab Emirates (UAE) | Above AED 500 | Free Delivery |
| Below AED 500 | Flat Rate AED 50 | |
| United Kingdom (UK) | Above £100 | Free Delivery |
| Below £100 | Flat Rate £15 | |
| European Union (EU) | Above €100 | Free Delivery |
| Below €100 | Flat Rate €20 | |
| United States & Canada | Above USD 150 | Free Delivery |
| Below USD 150 | Flat Rate USD 20 | |
| Australia & New Zealand | Above AUD 200 | Free Delivery |
| Below AUD 200 | Flat Rate AUD 30 | |
| South Korea | Above KRW 200,000 | Free Delivery |
| Below KRW 200,000 | Flat Rate KRW 15,000 | |
| Singapore | Above SGD 160 | Free Delivery |
| Below SGD 160 | Flat Rate SGD 15 | |
| Indonesia | Above IDR 2,100,000 | Free Delivery |
| Below IDR 2,100,000 | Flat Rate IDR 175,000 | |
| Thailand | Above THB 4,000 | Free Delivery |
| Below THB 4,000 | Flat Rate THB 350 | |
| Vietnam | Above VND 3,500,000 | Free Delivery |
| Below VND 3,500,000 | Flat Rate VND 270,000 | |
| Philippines | Above PHP 8,000 | Free Delivery |
| Below PHP 8,000 | Flat Rate PHP 600 | |
| Malaysia | Above MYR 500 | Free Delivery |
| Below MYR 500 | Flat Rate MYR 45 |
We currently offer shipping to the United Arab Emirates and the United Kingdom. Additional destinations will be introduced in the near future.
Delivery Time
Orders containing in-stock items are generally processed and transferred to the carrier within 7 business days.
| Region | Delivery Time (after dispatch) |
| Hong Kong | 1–4 business days |
| International | 7–14 business days |
We are diligently processing your order to ensure timely delivery. We appreciate your patience and understanding during this period.
If your order includes a Pre-Order item, the estimated delivery timeframe will be stated on the product page. Orders containing both in-stock and pre-order items will be shipped once all products are available.
In the event of supplier-related delays, customers will be informed via email with revised delivery details.
⚠️ All delivery times provided are estimates and are not guaranteed. We are not responsible for delays or non-deliveries caused by circumstances outside our control, including (but not limited to) those listed in our full Terms and Conditions.
-
Customs clearance procedures
-
Postal or courier strikes
-
Extreme weather conditions
-
Armed conflicts, war, or force majeure events
-
Natural disasters or other circumstances beyond our control.
Address Information
Customers are responsible for providing complete and accurate delivery information using the English alphabet (Latin characters) only.
If an address is entered in non-Latin scripts (e.g., Hebrew, Cyrillic, Arabic), the shipment may be delayed or undeliverable. In such cases, we cannot be held responsible for failed delivery, and refunds will not be issued for parcels caused by incorrect or non-standard address formatting.
Force Majeure
We are committed to delivering your order promptly. However, we cannot be held responsible for any failure or delay in performance or delivery caused by events that are outside of our reasonable control (known as "force majeure events"). These events include, but are not limited to: Acts of war or armed conflicts, Government restrictions or actions, Natural disasters, Strikes or labor disruptions, major postal or courier service interruptions. In such instances, we are not obligated to provide a refund for orders that are undelivered due to these unforseenn circumstances.
Failed Deliveries
If a shipment cannot be delivered due to any action or inaction by the customer—such as failing to collect the parcel, refusing the delivery, providing an incorrect address, having unreachable contact details, or refusing to pay required import duties/taxes—the parcel will be sent back to us.
In such circumstances, the customer shall bear full responsibility for all costs incurred as a result of the failed delivery. This includes, but is not limited to, return shipping fees, re-shipment charges, customs duties, taxes, and any additional handling or administrative expenses.
All costs incurred as a result of failed delivery shall be deducted from any refund issued for returned goods.
Should a parcel be destroyed or become unreturnable because of unpaid duties or a failed delivery attempt, we will be unable to issue a refund.
If you request re-shipment after a failed delivery, customer has to first cover all costs associated with the initial return shipment, and a new shipping fee will be applied.